Two Ways to Become an Expert, Fighting Environmental Fees & Knowing What Good Looks Like

Per Diem Podcast

Jump in the front seat as the host Keaton Turner takes you on a daily ride through his life as if you were sitting right there in the action with him. The Per Diem Podcast is a daily dialogue of the good, the bad, and the ugly of building a business.

Two Ways to Become an Expert, Fighting Environmental Fees & Knowing What Good Looks Like

S3 E57 • Apr 20, 2026 • 52 mins

In this episode, Keaton Turner begins with listener voicemails, sharing initial reactions and cleaning up the audio. He discusses a coffee meeting and golf plans, followed by a challenge regarding environmental fees and vendor shoutouts, including Mader services and Bulletproof Mounts. Keaton shifts to the topic of understanding what "good" looks like, discussing maintenance costs, leadership styles, and team dynamics. He explores striving for world-class standards and learning from experts, introducing Blake and his expertise. The conversation highlights the importance of recognizing personal limits and building a world-class organization. The episode wraps up with Tucker's unique approach, closing thoughts, and plans to hit the golf course.

Key Points

Hidden fees in service industries often serve as a way to obscure actual costs and maintain plausible deniability for inflated charges.
Understanding what "good" looks like in any aspect of business is crucial, and often requires learning from those with extensive experience or expertise.
Hiring experts who have a clear vision of world-class standards can significantly elevate the quality and efficiency of business operations.

Speakers

Matt Steffens

Guest • 4%

Keaton Turner

Host • 96%

Chapters

0:00	Listener voicemail and Keaton's initial reactions
3:28	Introduction and voicemail cleanup
4:19	Coffee meeting and golf plans
6:24	Environmental fee record challenge and vendor shoutouts
9:23	Service charges, technician fees, and Mader services shoutout
12:26	Shoutout to Bulletproof Mounts
14:17	Knowing what good looks like: Topic introduction
16:06	Maintenance costs discussion
17:43	Leadership styles and team dynamics
20:03	Evaluating maintenance practices
23:18	Striving for world class standards
26:05	The two ways to learn what good looks like
27:57	Options for gaining expertise
29:30	Realizing your limits as an expert
31:27	Introducing Blake and his world class experience
34:49	The importance of having someone with expertise
37:30	Evaluating your own knowledge and expertise
41:30	Building a world class organization
44:37	Learning from experts and remaining humble
47:27	Excitement to learn from Blake
50:07	Tucker's different approach and its success
51:17	Closing thoughts and heading to golf

Transcript

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